Update October 7, 2025

New Indoor Shoe Policy To help keep our clinic clean and comfortable this winter, we’re asking all patients to remove shoes and wet jackets in the waiting room.

Notice for Patients of Dr. Carly Mattson: As Dr. Mattson is immunocompromised, she will continue to wear a mask during appointments. While patients are not required to wear a mask, if you are recovering from an illness or experiencing even mild cold symptoms, we kindly ask that you consider wearing one during your visit. Thank you for your understanding.

Download the Jane mobile app Jane now has an app for patients, available on Apple and Android. With one login, you can manage all of your appointments across any clinic using Jane.

New Patients and re-evaluations/new complaints: we encourage you to pre-book a follow up for 1-2 weeks after your initial, this can always be moved if needed.

Return visits: we encourage you to book early and consider booking more than one follow up to ensure continuity of care. Appointments can always be moved or cancelled if needed.

Wait-list: please consider adding yourself to the wait-list for earlier availability. Wait-list notifications are not a guarantee of appointment, you must book the appointment. Please call reception if you require any assistance or have any questions.

Cancellations and no-shows: no-shows will be charged full price. Late cancellations we reserve the right to charge for the full amount of the appointment. If you appointment is no longer needed, or you need to move it, please give us 24-hours notice so that we have the opportunity to fill your spot.

If you have any questions, or require any assistance, please call the clinic at 604-886-3622, or email contact@coastlinehealth.ca